30 Day Return Policy and 1 Year World Wide Warranty

If not completely satisfied, all items may be returned within 30 days. Items returned within 30 days can be exchanged or refunded for the full amount of the merchandise excluding shipping. After we receive your package, we normally process your exchange or refund within 48 hours. We will email you a confirmation that the return was processed. 

How to return a product 

1. If you think an item you ordered might be defective, please speak to one of our support specialists first. They will help you solve setup and installation problems by troubleshooting with you by email or by sending you free replacement parts or exchange the product at no cost to you for 1 year from your purchase date.

2. To return a product for a refund within 30 days of your purchase date, ship it back to the address on the shipping box. Your return number is your order number.  

3. You will be responsible for properly packing, shipping, and insuring the returned item. We will not be responsible for any shipping loss. 

4. Include a copy of the original invoice and reason for return inside the box.

5. Write down your return number on all four sides of the shipping box. 

6. All returns must be received in original condition including retail box, instructions, and accessories.

7. Any item not received in sellable condition that is missing a quarter or more of ink, leaking inside the retail box, missing accessories, manuals, parts,  or is damaged, modified, tampered, misused in any way is subject to a 30% restocking fee.

8. You will receive an email confirmation when your return is processed within 5 days of delivery.